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| Customer Reviews: | | Average Customer Review: ( 40 customer reviews )
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Most Helpful Customer Reviews
59 of 65 found the following review helpful:
 Very poor performance after installing Dec 08, 2007
By Guy in Ohio
"Guy in Ohio"
First off let me qualify my review a bit: I'm a software developer and systems architect. I have a B.S. in Computer Science and a B.A. in Mathematics. It's safe to say I know my way around my own computer.
That said, I regret ever purchasing this software and wish I had stuck to any number of freely available antivirus solutions out there that are far less bloated. Rest assured, I have since uninstalled this software, but I'm still out the cash.
Because my livelihood and my consulting business depends on the performance and stability of my systems, I keep my computers - especially those I use for development - in absolute pristine shape. There is never any unnecessary software installed, drives are never fragmented, and only the necessary services are running.
Unfortunately, installing Norton Antivirus 2008 has brought my productivity and efficiency to an absolute screeching halt. Immediately prior to installing the software, my system would boot in 15 - 20 seconds. It now takes 5 minutes, and no, I am not exaggerating. It boots to Windows XP in approximately 2 to 3 minutes, but the system isn't usable - due to whatever the heck Norton is trying to do in the background - for another 2 minutes or so. I've tried numerous configurations of the software, such as disabling real-time scanning, etc., but to no avail.
I'm sure plenty will assume I'm trying to run this on a Pentium II 233MHz (and since installing this software, that's what it feels like), so here are my system specs:
- Intel E6600 2.4GHz Core 2 Duo
- 2GB Corsair low-latency RAM
- eVGA 8800GTS
- Windows XP Pro
Performance never has been, and should not be, any problem whatsoever.
Norton needs to understand that people don't buy computers just so they have the privilege of using Norton Antivirus. We buy computers for personal and financial reasons. We use your software out of necessity. Our computing needs and desires do not center around YOUR software. You need to find a way to get this garbage to run without bringing very capable systems to their knees.
11 of 12 found the following review helpful:
 their tech's ruined my computer Feb 13, 2008
By B. Kowalski
Norton Antivirus 2008 1 User
RUN AS FAST AS YOU CAN, DON'T LOOK BACK! I have/had norton antivirus, and still have a year to go on update subscription. I tried Norton's "remote repair" to fix a virus issue the program could not.
What a rip off! $100.00 and I had to be attached to the phone for 7 hours the first day and the techs were in my computer 9 hours (the first day) The virus was removed by the second tech in the first couple hours. When I asked where is my norton antivirus program and where is my task bar or volume control, I was told that I need to go to the manufacturer!!! I said no, the service was sold as a 100% solution to my problem. He said ok, but then spent 45 minutes trying to reinstall just the norton and could not. Since then, I have called the manufacturer and they are not able to be helpful, they could only send "restore" discs which I have and wipes the drive clean when used.
Norton techs worked on my computer for over 20 hr.s in a couple days, and kept opening folders and deletely file after file. I watched as they deleted programs, personal settings and preferences. They have no right to do that and it had nothing to do with a virus or Norton. My computer is now a shell. Can't move a file, can't copy paste, drag/drop, no sound, no security. A friend had the same experience with the remote help, trying to solve a problem with Norton 360.
After they removed my ability to use my computer, they tell me I need to reinstall windows which means I lose my stuff! I could have done that at the beginning while I still had the ability to save my files and move them onto discs then start over. Now it will be all gone. After they ruined the windows system by all their deltions (well after virus was removed), they say ooooopsy, would you like a refund?
This company has the worst customer service I have ever experienced, and seem to have no control of all the "tech's" off shore, who they farm this work out to for pennies.
AVOID NORTON PRODUCTS, IF YOU EVER NEED SERVICE, YOU WILL BE SORRY.
14 of 16 found the following review helpful:
beware Dec 26, 2007
By Chaucer
Have used Norton for years with no problem. This time installation was a nightmare and had to take it to the repairman to have him uninstall and reinstall. Sad that this year's version had really improved his businness...lots of people have had trouble.
10 of 11 found the following review helpful:
Subscription problems, horrible customer service Jan 14, 2008
By Bluebell
After the product had been installed only a month, it started saying my subscription had expired (supposed to be good for a full year). Contact Norton, and they have you undergo hours of "tech support" that does not solve the problem. They acknowledge that the subscription is not expired but still make the user undergo hours of troubleshooting...and it still gives the stupid error.
5 of 5 found the following review helpful:
How do they get by with this product Mar 16, 2008
By hambone13
I have never been so flustrated in my life getting a product to work.
I did all of the things needed, no firewall, no other programs, downloaded their free fixes, ect. Allowed techs to access computer to try and fix. I had removed the previous anti virus, did search of anything relating to that previous product, before starting.
Bottom line, I had update protection downloading for over 2 hours, still nothing. Computer owner for 15 yrs, download lots of products but this is the worst I have ever encountered.
Someone told me that it was designed for broadband, it certainly did not work for dialup, NO Choice) and the tech support stinks.
Can you tell I am not impressed
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