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HomeElectronicsSony VAIO VGN-Z550N/B 13.1" Laptop (2.40 GHz Intel Core 2 Duo P8600 Processor, 3 GB of RAM, 250 GB Hard Drive, Vista Business) Black |
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| Customer Reviews: | | Average Customer Review:
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 Wonderful item Jan 30, 2010
A great laptop. Turn on laptop everyday even if I am not using, but extremly quiet, working wonderful. Would buy sony vaio again.
0 of 1 found the following review helpful:
 I will never buy sony again Nov 02, 2009
I have always liked vaios and bought a viao z to replace my trusty old 10" screen vaio tr.
It worked fine apart from the scratches on the lcd caused by the keyboard and after 10 months the unit failed. Fair enough they do that, my Toshiba quosmio has been repaired 3 times.
Sony however is different, the only way you can contact them is by phone and on a long automated option that left me on hold for 40 minutes at a time.
My case was complicated in that I bought my vaio while working in San francisco and moved back to the UK with it. Sony Europe would not honour a US garrantee and so I was forced to send it at my expense to San Diego repair centre.
So far I was not really upset, I thought it would return quickly, and I should not have bought such a portable world wide item in the wrong market, obviously you are not meant to travel with it.
This is when Sony became a faceless uncaring organisation. Who would have thought a high tech compoany was unable to email its customer, or track its own records?
In the mean time my quosmio went off to have a hard drive replaced no problem and returned.
Still no word from Sony, After lots of phonecalls through their intermnible auto system and the 40 minute hold times i was told it was about to be estimated.
after still more calls and hold times I was told that there would be a 824 dollar bill for non guaranteed repairs.
The fault i reported was a failed hard drive!
I was promised email contact but none ever came and I still do not have my 2000 dollar laptop back.
Stick to Toshiba they care
0 of 1 found the following review helpful:
Don't trust Sony Oct 23, 2009
Computers bought between June 26, 2009, and January 31, 2010 were supposed to be given a free upgrade to Windows 7. The purpose of this arrangement was to encourage people to buy computers right away rather than having them wait for the release of the new operating system.
Sony now says that it will only provide the upgrade for "selected" models, and I'm out of luck. I will not buy another computer from Sony. You can learn a lot about a company by how they treat people who already bought their products. Don't be stupid. Stay away from Sony.
0 of 1 found the following review helpful:
 less for more $$$ Aug 22, 2009
I have used the previous model to this the vaio vgn-sz650 which I thought was a great laptop. It was stolen and I have been looking at replacements. For the same price as my sz-650 these are the features sony has REMOVED from this new model.
Removed PCMCIA slot (650 has both express and pcmcia)
Removed 1 USB port, This machine only has 2 ports
The reason I have not purchaced this machine is the fact they changed
the key board and removed the PageUP, Down, Home and End keys from
the keyboard. You now have to hold down the Fn key to get to these
functions, are really stupid thing to do on a machine without a full
height display (only 900 pixels) where you will use this keys ALOT.
I would recommend finding a used sz650 over this poorly designed machine.
0 of 2 found the following review helpful:
Factory defective keyboard. Jul 20, 2009
This would have been a great laptop had the keyboard worked well. I type fairly quickly (80+ WPM) and whether running Linux or Windows (even in the BIOS), the machine will "double" certain letters. Most commonly would be turning every instance of ".com" into ".comm". Sony tech support told me to return the machine as this was a known problem and replacing the hardware would not fix the issue.
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